FAQ's

1. What is a Merchant Service Provider?
A Merchant Service Provider allows businesses to accept and process credit card transactions.  BASYS Processing is a merchant service provider and we assist merchants by setting them up to accept and process credit cards, providing the necessary equipment and training, and superior customer service along the way.

2. What credit cards can I accept with BASYS?
With BASYS Processing you have the ability to accept Visa®, MasterCard®, American Express®, Discover®, Diners Club®, JCB® and Fleet cards.

3. Can I accept credit cards on my computer or online?
You can process your credit card transactions either with software on your computer or through a virtual terminal or an online payment gateway.  When you speak with a BASYS representative, they can help you decide what the best option is for your business.

4. Is there a transaction fee and are your prices competitive?
Yes, all processors charge a fee for processing transactions; however BASYS Processing is a wholesaler provider for Visa and MasterCard and has the most competitive rates for your business.  Speak to one of our representatives and they will customize a program to meet your businesses needs.

5. Can I purchase or rent equipment?
Yes, you can purchase equipment from BASYS Processing.  We have extremely competitive rates on all of our equipment.  BASYS does not offer monthly equipment leases since we do not believe it is in the best interest for your business.  With an equipment lease, merchants end up spending thousands of dollars for a terminal when they could have purchased it for a fraction of the cost.

6. What is the process for me to start accepting credit cards?
The first step is to talk to one of BASYS’s representatives so they can understand your business and custom tailor a program to fit your needs.  They will then fill out an application with your assistance.  Once the application has been signed and received with a copy of a voided business check, we can have you set up to accept credit cards in as little as 2-5 business days.

7. How soon will the money be in my bank after accepting a credit card?
The funds from your Visa® and MasterCard® credit and debit card transactions are deposited through ACH into your bank account within 48 hours.

8. How do I know what my monthly fees and processing transactions total each month?
We mail out your monthly statements on the 3rd of each month.  Our detailed statements will break down your fees and your processing totals by day and by card type.

9. What kind of businesses does BASYS Processing work with?
We serve industries such as: Retail, Manufacturing, eCommerce, Business to Business, Municipalities, Community Banks, and Restaurants.  There are a few industries we cannot work with including: airlines, gambling, anything pornography related, telemarketing, and payday loan stores.

10. Who will be my point of contact for support and to help me establish my processing account?
The Sales Representative who sets up your account will be your same point of contact for as long as you process with BASYS Processing, you can call them at any time if you have questions or concerns.  In addition to the Sales Representative, you will also be assigned a Merchant Specialist who will be available to you to answer any transaction or batch questions and terminal or software troubleshooting you may encounter. 

BASYS Processing Inc. is a registered Merchant Service Provider/Independent Sales Organization of Wells Fargo Bank, N.A.,Walnut Creek, CA.