04 Dec 3 Tips for Finding the Right Point of Sale System to Help Your Restaurant Thrive
Whether you own a counter-service pizzeria or a chain of full-service restaurants, a point of sale (POS) system is an absolute necessity for your business. But the right POS can do much more than just process a sale. The days of running hand-written orders back to the kitchen are over. Make sure your restaurant can keep up and choose a POS that will help you do it.
1. A great restaurant POS should be multi-functional
Celebrity chef Rocco DiSpirito once said, “As a restaurateur, my job is basically controlling the chaos and the drama. There’s always going to be chaos in the restaurant business.” The ideal POS will help you manage that chaos. When the time comes to add an employee time clock or a rewards program, you’ll want a POS that can accommodate those needs. Look for a system like the Clover Station, which has a suite of complementary apps and equipment that you can pick and choose based on the needs of your business. The very best POS systems understand there’s no one-size-fits-all approach for restaurants. Whether you need to create a custom floor plan, text a customer that their table is ready, or alert the kitchen that an order’s running late, the right POS can handle that extra work for you.
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2. Your POS should accept mobile payments
Spending trends are always evolving, and your business should have a POS that can compete. Consumers are spending more than ever on dining out, but you need to give them every incentive to dine at your restaurant. According to research conducted by the National Restaurant Association, 39% of smartphone users would prefer to use mobile payments in a restaurant if the option was available, and 43% of restaurants now offer options for mobile payment. Customers, especially millennials, are slowly but surely turning to mobile payment apps like Apple Pay for increased speed, security, and ease of use. Accepting mobile payments makes your restaurant more competitive, with the benefit of added convenience for your customers.
3. Choose a user-friendly POS with a dedicated customer support team
Any POS you choose should have a great customer support team behind it. How much training will you and your staff receive? What if something comes up that wasn’t covered in the training? Most importantly, can you call and speak to an actual person? Most modern POS systems are designed to be user-friendly, but even the most tech-savvy need help sometimes. Make sure that when you call, the team on the other end of the line will be ready and willing to help you get back up and running.
Final thoughts
Choosing the right POS won’t overshadow your mouthwatering food and top-notch customer service, but the right POS will give you the support you need to help your restaurant thrive. If you’re still unsure which POS is the best fit for you, contact BASYS Processing today. We’re here to help find a solution that will fit your business’s needs.
BASYS Processing as a business partner
Does your current processor understand the unique struggles of your industry? Do they provide great rates and personal customer service? Are they offering solutions to grow your business and being proactive about helping you reduce risk and increase your savings?
Contact BASYS today to learn more about innovative payment solutions that will save you time and money. We make accepting debit cards and credit cards convenient, safe and affordable.
BASYS Processing features:
• A friendly, live voice will answer the phone when you call; no automated phone systems
• In-house PCI Compliance team to walk you through the process step-by-step, improving security and reducing costs
• Accept payments in person, over the phone or online
• Next-day funding options
About BASYS Processing
BASYS Processing provides credit card and debit card processing services, plus solutions that include terminals, virtual terminals, e-commerce, mobile, and point-of-sale, customized to fit any need. Banks, associations, and software partners depend on us to strengthen their reputations and relationships with their customers by providing remarkable service paired with ultimate flexibility and pricing. Merchants depend on us to make accepting credit cards and debit cards convenient, safe & affordable. BASYS was founded in 2002 on one philosophy: to take care of our merchants, partners, and employees so they never want to leave. We are dedicated to working one-on-one with our customers to design the perfect solution. BASYS is Personal Payment Processing.
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