Touch Tone Capture – Quick Reference Guide

1. Key in your merchant number and press [#].

2. Press [1] – [2] for SALE WITH AVS, then press [#].

3. Key in the credit card number, then press [#].

4. Key in the exp. date in MMYY format, then press [#].

5. Key in the charge amount in dollars and cents, then press [#].

6. Press [1] if correct. Press [2] if incorrect.

7. Key in the appropriate value and press [#], or press [#] to bypass.

8. Key in the billing address street number or P.O. Box, then press [#].

9. Key in the ZIP Code, then press [#].

10. Press [9] to repeat. Press [*] for the transaction menu.

1. Key in your merchant number and press [#].

2. Press [5] for VOID SALE, then press [#].

3. Key in the credit card number, then press [#].

4. Key in the expiration date in MMYY format, then press [#].

5. Key in the voided amount in dollars and cents, then press [#].

6. Press [1] if correct. Press [2] if incorrect.

7. Press [9] to repeat. Press [*] for the transaction menu.

1. Key in your merchant number and press [#].

2. Press [2] for RETURN, then press [#].

3. Key in the credit card number, then press [#].

4. Key in the expiration date in MMYY format, then press [#].

5. Key in the return amount in dollars and cents, then press [#].

6. Press [1] if correct. Press [2] if incorrect.

7. Press [9] to repeat. Press [*] for the transaction menu.

1. Key in your merchant number and press [#].

2. Press [3] for FORCE POST, then press [#].

3. Key in the credit card number, then press [#].

4. Key in the exp. date in MMYY format, then press [#].

5. Key in the charge amount in dollars and cents, then press [#].

6. Press [1] if correct. Press [2] if incorrect.

7. Key in the approval code, then press [#].

8. Press [9] to repeat. Press [*] for the transaction menu.

1. Key in your merchant number and press [#].

2. Press [7] for VOID FORCE POST, then press [#].

3. Key in the credit card number, then press [#].

4. Key in the exp. date in MMYY format, then press [#].

5. Key in the charge amount in dollars and cents, then press [#].

6. Press [1] if correct. Press [2] if incorrect.
7. Key in the approval code, then press [#].
8. Press [9] to repeat. Press [*] for the transaction menu.

1. Key in your merchant number and press [#].

2. Press [9] for DEPOSIT FROM PREVIOUS DAY, then press [#].

3. Press [9] to repeat. Press [*] for the transaction menu.

1. Key in your merchant number and press [#].

2. Press [6] for VOID RETURN, then press [#].

3. Key in the credit card number, then press [#].

4. Key in the exp. date in MMYY format, then press [#].

5. Key in the voided return amount in dollars and cents, then press [#].

6. Press [1] if correct. Press [2] if incorrect.

7. Press [9] to repeat. Press [*] for the transaction menu.

1. Key in your merchant number and press [#].

2. Press [0] for CLOSE BATCH, then press [#].

3. Press [9] to repeat. Press [*] for the transaction menu.

1. Key in your merchant number and press [#].

2. Press [1] – [4] for AVS ONLY, then press [#].

3. Key in the credit card number, then press [#].

4. Key in the exp. date in MMYY format, then press [#].

5. Key in the billing address street number or P.O. box, then press [#].

6. Key in the ZIP Code, then press [#].
7. Press [9] to repeat. Press [*] for the transaction menu.

1. Key in your merchant number and press [#].

2. Press [1] – [3] for AUTH ONLY WITH AVS, then press [#].

3. Press [*] to change trans. code. Press [#] to continue.

4. Key in the credit card number, then press [#].

5. Key in the exp. date in MMYY format, then press [#].
6. Key in the amount for authorization in dollars and cents, then press [#].
7. Press [1] if correct. Press [2] if incorrect.
8. Key in the billing address street number or P.O. box, then press [#].
9. Key in the ZIP Code, then press [#].
10. Press [9] to repeat. Press [*] for the transaction menu.

• CVV2 – VISA – The last three numbers on the signature panel of the card.
• CVC2 – MasterCard – The last three numbers on the signature panel of the card.
• CID – Amex – The four-digit number just above the end of the card number on the front of the card.
• CID – Discover – The last three numbers on the signature panel of the card.
• AVS – Address Verification System – An online, real-time service that enables merchants to verify a cardholder’s billing address with the card issuer as part of the authorization process.
• Approved. Your authorization code is XX. / The AVS Response is… / The CVD Response is… – Press [9] to repeat. Press [*] for the transaction menu.

Description

Sale

Return

Force Post

AVS Only

Authorization Only with AVS

Sale with AVS & CVD

Close Batch

Deposit from Previous Day

Void Force Post

Void Return

Void Sale

Authorization Only

• To enter a letter, press star, then the letter multiple times to indicate its position on the key, followed by star.
• Examples:
  • To enter the letter “L” press [*] – [5] – [5] – [5] – [*]
  • To enter the letter “T” press [*] – [8] – [*]
  • To enter the letter “Q” press [*] – [7] – [7]

Error codes starting with 2 [authorizer declines]:

Declined, your denial code is 2xx – Transaction has been declined by the card user.

All other error codes:

Error, your error code is xxx – An error has occurred. Press [0] for assistance.

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