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VX Series – Quick Reference Guide

VX Series - Quick Reference Guide

Table of Contents

 

Sale
Debit Sale
Void
Reprint
Settle
Partial Approval
Force Sale
Reviews
Authorization Only
Reports

Refund
Balance Inquiry
Tip Adjustment
AVS Response Codes

 

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VX_Right_3

Sale

Use this function to authorize and capture transactions for settlement. If the magnetic stripe is unreadable and a manual entry of the card is necessary, you must obtain a card imprint on the sales slip using a manual imprinter as verification that the card is present.

  1. Press [1 (Credit)].

  2. Press [1 (Sale)].

  3. Swipe card or manually key card number and press [Enter].

  4. Verify last 4 digits of account number and press [4 (Yes)].

  5. Key expiration date and press [Enter].

  6. Press [4(Yes)] if the card is present or [6(No)] if the card is not present.

  7. Key amount and press [Enter].

  8. Key amount and press [Yes/Enter].

  9. Key the first 5 digits of the customer’s address and press [Enter].

  10. Key the customer’s ZIP Code and press [Enter].

  11. Terminal communicates with the host for approval.

  12. Press [4(Yes)] to print customer receipt.

  13. Press [Clear] to return to idle prompt.

* Items in italics do not apply to every situation.

Debit Sale

Use this function to authorize and capture transactions for settlement.

  1. Press [2 (Debit)].

  2. Press [1 (Sale)].

  3. Swipe card on terminal or PIN pad. Note: Debit cards cannot be manually keyed.

  4. Verify last 4 digits of account number and press [4 (Yes)].

  5. Key amount and press [Enter]. Note: Tips cannot be adjusted on debit transactions.

  6. Instruct customer to enter PIN via PIN pad and press [Enter]. Do not ask customer for PIN.

  7. Terminal communicates with the host for prompt.

  8. Press [4(Yes)] to print customer receipt.

  9. Press [Clear] to return to the idle prompt.

* Items in italics do not apply to every situation.

Void

Use this function to delete a transaction that is in current batch.

  1. Press [1 (Credit)].

  2. Press [6(More)] 2 times.

  3. Press [1(Void Trans)].

  4. Key invoice number and press [Enter].

  5. Press [5(Void)].

  6. Press [4(Yes)].

  7. Press [Clear] to return to idle prompt.

Reprint

Use this function to reprint the last transaction or any transaction stored in the terminals memory

  1. Press [1 (Credit)].

  2. Press [6 (More)] 2 times.

  3. Press [5(Reprint)].

  4. Insert, green [Enter] key.

  5. Key invoice number and press [Enter] or press [Enter] to reprint last receipt.

  6. Press [4 (Yes)] to print customer receipt.

  7. Press [Clear] to return to idle prompt.

Settle

Use this function at the end of each day to settle the batch for payment and clear your terminal of transaction information. These procedures are only necessary if Auto Close is disabled.

  1. Press [1(Credit)].

  2. Press [6 (More)].

  3. Press [3 (Close)].

  4. Press [4 Yes] to confirm close.

  5. Terminal communicates with host for approval.

  6. Press [Clear] to return to idle prompt.

Partial Approval

Use this function to authorize a partial approval transaction.

  1. Press [1(Credit)].

  2. Press [1(Sale)].

  3. Swipe card or manually key card number and press [Enter].

  4. Key expiration date and press [Enter].

  5. Press [4(Yes)] if the card is present or press [6(No)] if the card is not present

  6. Key amount and press [Enter].

  7. Key the first 5 digits of the customer address and press [Enter].

  8. Key customer ZIP Code and press [Enter].

  9. Terminal communicates with host for approval.

  10. Press the desired option. If No is selected, transaction will be voided. Initiate a new transaction to collect full amount.

  11. Press [4(Yes)] to print customer receipt.
  12. Press [Clear] to return to idle prompt.

Force Sale

Use this function to capture transactions when voice approval has been obtained. Referred to as a forced transaction.

  1. Press [1 (Credit)].

  2. Press [3(Force)].

  3. Swipe card or manually key card number and press [Enter].

  4. Key expiration date and press [Enter].

  5. Key amount and press [Enter].

  6. Key amount and press [Enter].

  7. Key authorization number that was obtained by the voice authorization center and press [Enter].

  8. Terminal communicates with the host for approval.

  9. Press [4(Yes)] to print customer receipt.
  10. Press [Clear] to return to idle prompt.

Reviews

Various types of reviews can be generated for transactions in the current batch (transactions that have not yet been settled).

  1. Press [1(Credit)].

  2. Press [6 (More)] 2 times.

  3. Press the desired report to view.

  4. Press the desired report to view.

  5. Key invoice or clerk number and press [Enter].

  6. Press [Clear to return to idle prompt or press [6(Next)] to scroll through other transactions.

Authorization Only

This procedure is to authorize a credit card transaction. This will not capture in the terminal.

  1. Press [1(Credit)].

  2. Press [6(More)].

  3. Press [1(Auth)].

  4. Key expiration date and press [Enter].

  5. Key authorization and press [Enter].

  6. Terminal communicates with the host for approval.
  7. Press [4(Yes)] to print customer receipt.
  8. Press [Clear] to return to idle prompt

Reports

Various types of reports can be generated for transactions in the current batch (transactions that have not yet been settled).

  1. Press [1(Credit)].

  2. Press [6(More)] 2 times

  3. Press [3(Print Report)].

  4. Press the desired report to print.

  5. Press [Clear] to return to idle prompt.

Refund

Use this function to issue a credit to the cardholder’s account for goods or services.

  1. Press [1(Credit)].

  2. Press [2(Refund)].

  3. Swipe card or manually key card number and press [Enter].

  4. Key expiration date and press [Enter].

  5. Key amount and press [Enter].
  6. Press [4 Yes] to print customer receipt.
  7. Press [Clear] to return to idle prompt.

Balance Inquiry

Use this function to perform a balance inquiry

  1. Press [1(Credit)].

  2. Press [6(More)].

  3. Press [5 (Inquiry)].

  4. Swipe card or manually key card number and press [Enter].

  5. Key expiration date and press [Enter].
  6. Terminal communicates with the host.
  7. Press [Clear] to return to the idle prompt.

Tip Adjustment

Use this function to add the tip amount to a transaction that is in the current batch.

  1. Press [1 (Credit)].

  2. Press [5] Tips.

  3. Key invoice number and press [Enter]

  4. Press [5 (Edit)].

  5. Key tip amount and press [Enter].
  6. To continue adjustments:
    Press [6 – Next]
    Press [5 – Edit]
    Press the red-colored [Cancel] key when finished

AVS Response Codes

Visa Codes

Y

A

S

R

U

Z

N

B

P

C

D

G

I

M

Address & 5-digit or 9-digit ZIP match (Domestic only)

Address matches, ZIP code does not

AVS not supported at this time (Domestic only)

Issuer’s authorization system is unavailable, try again later (Domestic only)

Unable to perform address verification because either address information is unavailable or issuer does not support AVS (Domestic only)

Either 5-digit or 9-digit ZIP matches, address does not or not included in request

Neither the ZIP, nor the address matches

Address matches, ZIP not verified

Zip matches, address not verified

Address and ZIP code not verified due to incompatible formats

Address and ZIP code match (International only)

Address not verified for International transaction (International only)

Address not verified (International only)

Address and ZIP code match (International only)

Mastercard Codes

Y

A

S

R

U

Z

N

W

Exact, all digits match, 5-digit ZIP Code

Address matches, ZIP code does not

AVS not supported at this time

Retry, system unable to process

No data from Issuer/Authorization system

5-digit ZIP matches, but address does not

Neither the ZIP, nor the address matches

For U.S. addresses, 9-digit ZIP code matches, but address does not; for address outside U.S., ZIP code matches, but address does not

Discover Codes

Y

A

S

U

Z

Address only matches

Address and 5-digit ZIP code match

AVS not supported at this time

Retry, system unable to process

5-digit ZIP matches, but address does not

American Express Codes

Y

A

S

R

U

Z

N

Yes, address and ZIP codes are both correct

Address only is correct

AVS not supported at this time

System unavailable; retry

The necessary information is not available, account number is neither U.S. nor Canadian

Zip Code only is correct

Neither the ZIP nor the address matches

**Some prompts may vary based on the terminal setup.

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