Touch Tone Capture – Quick Reference Guide

Touch Tone Capture - Quick Reference Guide

Sale with AVS & CVD

  1. Key in your merchant number and press [#].

  2. Press [1] – [2] for SALE WITH AVS, then press [#].

  3. Key in the credit card number, then press [#].

  4. Key in the exp. date in MMYY format, then press [#].

  5. Key in the charge amount in dollars and cents, then press [#].

  6. Press [1] if correct. Press [2] if incorrect.

  7. Key in the appropriate value and press [#], or press [#] to bypass.

  8. Key in the billing address street number or P.O. Box, then press [#].

  9. Key in the ZIP Code, then press [#].

  10. Press [9] to repeat. Press [*] for the transaction menu.

Void Sale

  1. Key in your merchant number and press [#].

  2. Press [5] for VOID SALE, then press [#].

  3. Key in the credit card number, then press [#].

  4. Key in the expiration date in MMYY format, then press [#].

  5. Key in the voided amount in dollars and cents, then press [#].

  6. Press [1] if correct. Press [2] if incorrect.

  7. Press [9] to repeat. Press [*] for the transaction menu.

Return

  1. Key in your merchant number and press [#].

  2. Press [2] for RETURN, then press [#].

  3. Key in the credit card number, then press [#].

  4. Key in the expiration date in MMYY format, then press [#].

  5. Key in the return amount in dollars and cents, then press [#].

  6. Press [1] if correct. Press [2] if incorrect.

  7. Press [9] to repeat. Press [*] for the transaction menu.

Force Post

  1. Key in your merchant number and press [#].

  2. Press [3] for FORCE POST, then press [#].

  3. Key in the credit card number, then press [#].

  4. Key in the exp. date in MMYY format, then press [#].

  5. Key in the charge amount in dollars and cents, then press [#].

  6. Press [1] if correct. Press [2] if incorrect.

  7. Key in the approval code, then press [#].

  8. Press [9] to repeat. Press [*] for the transaction menu.

Void Force Post

  1. Key in your merchant number and press [#].

  2. Press [7] for VOID FORCE POST, then press [#].

  3. Key in the credit card number, then press [#].

  4. Key in the exp. date in MMYY format, then press [#].

  5. Key in the charge amount in dollars and cents, then press [#].

  6. Press [1] if correct. Press [2] if incorrect.
  7. Key in the approval code, then press [#].
  8. Press [9] to repeat. Press [*] for the transaction menu.

Deposit From Previous Day

  1. Key in your merchant number and press [#].

  2. Press [9] for DEPOSIT FROM PREVIOUS DAY, then press [#].

  3. Press [9] to repeat. Press [*] for the transaction menu.

Void Return

  1. Key in your merchant number and press [#].

  2. Press [6] for VOID RETURN, then press [#].

  3. Key in the credit card number, then press [#].

  4. Key in the exp. date in MMYY format, then press [#].

  5. Key in the voided return amount in dollars and cents, then press [#].

  6. Press [1] if correct. Press [2] if incorrect.

  7. Press [9] to repeat. Press [*] for the transaction menu.

Close Batch

  1. Key in your merchant number and press [#].

  2. Press [0] for CLOSE BATCH, then press [#].

  3. Press [9] to repeat. Press [*] for the transaction menu.

AVS Only

  1. Key in your merchant number and press [#].

  2. Press [1] – [4] for AVS ONLY, then press [#].

  3. Key in the credit card number, then press [#].

  4. Key in the exp. date in MMYY format, then press [#].

  5. Key in the billing address street number or P.O. box, then press [#].

  6. Key in the ZIP Code, then press [#].
  7. Press [9] to repeat. Press [*] for the transaction menu.

Authorization Only with AVS

  1. Key in your merchant number and press [#].

  2. Press [1] – [3] for AUTH ONLY WITH AVS, then press [#].

  3. Press [*] to change trans. code. Press [#] to continue.

  4. Key in the credit card number, then press [#].

  5. Key in the exp. date in MMYY format, then press [#].
  6. Key in the amount for authorization in dollars and cents, then press [#].
  7. Press [1] if correct. Press [2] if incorrect.
  8. Key in the billing address street number or P.O. box, then press [#].
  9. Key in the ZIP Code, then press [#].
  10. Press [9] to repeat. Press [*] for the transaction menu.

AVS Responses

  • Match
  • No Match
  • Not Processed
  • Issuer unable to process request
  • ZIP Code does not match
  • Address does not match
  • Should have been present

Glossary


  • CVV2 – VISA – The last three numbers on the signature panel of the card.
  • CVC2 – MasterCard – The last three numbers on the signature panel of the card.
  • CID – Amex – The four-digit number just above the end of the card number on the front of the card.
  • CID – Discover – The last three numbers on the signature panel of the card.
  • AVS – Address Verification System – An online, real-time service that enables merchants to verify a cardholder’s billing address with the card issuer as part of the authorization process.
  • Approved. Your authorization code is XX. / The AVS Response is… / The CVD Response is… – Press [9] to repeat. Press [*] for the transaction menu.

Transaction Code List

CODE

1

2

3

4

5

6

7

9

0

12

14

13

Description

Sale

Return

Force Post

AVS Only

Authorization Only with AVS

Sale with AVS & CVD

Close Batch

Deposit from Previous Day

Void Force Post

Void Return

Void Sale

Authorization Only

Alpha-Numeric Entry Instructions

  • To enter a letter, press star, then the letter multiple times to indicate its position on the key, followed by star.
  • Examples:
    • To enter the letter “L” press [*] – [5] – [5] – [5] – [*]
    • To enter the letter “T” press [*] – [8] – [*]
    • To enter the letter “Q” press [*] – [7] – [7]

Error Messages

Error codes starting with 2 [authorizer declines]:

Declined, your denial code is 2xx – Transaction has been declined by the card user.

All other error codes:

Error, your error code is xxx – An error has occurred. Press [0] for assistance.

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