Lenexa, KS – MAY, 2026 - Basys, a trusted payments partner with 25 years of industry experience, has been named a winner of the 2026 Excellence in Customer Service Awards by the Business Intelligence Group (BIG), a global independent awards organization recognizing outstanding achievement across business disciplines. Basys earned recognition in the Organization of the Year category.
The Excellence in Customer Service Awards honor the companies, products, teams, and individuals delivering measurable, human-centered customer experiences in a rapidly evolving service landscape. This year’s selection process evaluated organizations across more than 20 industries, identifying those who set a new standard for responsiveness and care.
"Basys is doing something the payments industry is not known for: making the phone call something customers do not dread. Calls answered in three rings or less, 90 percent first-contact resolution and an NPS above 75 in financial services tells you this team has built a service culture that is genuinely unusual for their sector," said Russ Fordyce, Chief Recognition Officer at the Business Intelligence Group.
Service That Shapes Partnerships
For Basys, this award affirms something fundamental: better support unlocks better outcomes. Not just for clients, but for their teams and their end customers. Every decision at Basys starts with a people-first mindset, from onboarding to long-term growth, ensuring partners never feel like they’re navigating payments alone.
- Answered in three rings or less: Fast, human help when it matters most
- 90% first-contact resolution: Problems solved the first time
- NPS above 75: A standard rarely achieved in financial services
This commitment to accessibility and real relationships has translated into industry-leading retention rates and deep trust across thousands of banks, software providers, and businesses nationwide.
“Better Service Drives Better Business”
“At Basys, great customer service is at the heart of how we operate every day. Our team shows up with urgency, accountability and a genuine commitment to helping our partners succeed. This recognition reflects the work they put in behind the scenes to make every interaction meaningful and every relationship stronger,” said Brad Oddo, CEO of Basys.
This win reinforces our belief that better service sets the foundation for better business—for our clients, their customers, and the future we’re building together.
For the complete list of 2026 Excellence in Customer Service Award winners, visit this link.
About Basys
Basys is a trusted payments partner to thousands of businesses, banks, and software companies across North America. Known for industry-leading service, long-term relationships, and custom-fit solutions, Basys helps organizations grow with smarter, simpler payments backed by real people who care. Learn more at www.basyspro.com.
About the Excellence in Customer Service Awards
The Excellence in Customer Service Awards recognize the companies, teams, and individuals who set the standard for what customer service can deliver when it is resourced, led, and measured with intention. Established by the Business Intelligence Group, the program evaluates performance across award categories including Organization of the Year, Transformation of the Year, Technology of the Year, Team of the Year, Outsource Partner of the Year, Manager of the Year, Front-Line Pro of the Year, and Executive of the Year - spanning every major industry segment and organizational size. Judged by experienced business executives who provide detailed scoring and transparent feedback, the awards honor those who demonstrate that exceptional customer service is a measurable, repeatable, and commercially significant discipline.
About Business Intelligence Group
Business Intelligence Group (BIG) is an independent awards organization that has been recognizing outstanding achievement in business since 2012. Now in its 14th awards season, BIG operates more than 10 annual programs spanning innovation, artificial intelligence, cybersecurity, customer service, cloud computing, sustainability, sales and marketing, workplace culture, and women's leadership.
Unlike popularity contests, BIG programs use professional judging panels and objective scoring benchmarks to identify organizations, products, and individuals making real, measurable impact. Winners receive a complete promotional toolkit - including blockchain-verified credentials, press release support, social media assets, and featured placement across BIG's global community of more than one million business professionals.
For more information, visit bintelligence.com.