How Can We Help?
Whether you need to change your account information, get help with your terminal or want support with PCI, our award-winning team is here to help.
Talk to a real person
Support hours & contact information
General account & terminal support
(800) 386-0711
Email:
customersupport@basyspro.com
Basys IQ support:
(855) 747-3065
iQ Pro support:
(888) 366-1325
Monday – Friday: 6:00 a.m. – 7:00 p.m. CST
Saturday: 9:00 a.m. – 1:00 p.m. CST
For 24/7/365 After Hours Support, please refer to the 800# located on your terminal.
If you’d rather speak with someone directly, our in-house support team is available during extended business hours.
Most calls are answered within three rings and our team solves 90% of issues on the first call.
Keep Basys Support at Your Fingertips.
Click or Scan to download.
Scan or click the QR code to download the Basys Support contact card directly to your phone. With our contact information saved in your address book, you'll always have quick access to support when you need assistance, making it easier to reach the right team without searching for emails, phone numbers, or website links.
