How Can We Help?
Whether you need to change your account information, get help with your terminal or want support with PCI, our award-winning team is here to help.
Talk to a real person
Support hours & contact information
General account & terminal support
(800) 386-0711
Email:
customersupport@basyspro.com
Basys IQ support:
(855) 747-3065
iQ Pro support:
(888) 366-1325
Monday – Friday: 6:00 a.m. – 8:00 p.m. CST
Saturday – Sunday: 9:00 a.m. – 1:00 p.m. CST
For 24/7/365 After Hours Support, please refer to the 800# located on your terminal.
If you’d rather speak with someone directly, our in-house support team is available during extended business hours.
Most calls are answered within three rings and our team solves 90% of issues on the first call.
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