Frequently Asked Questions

Absolutely, our solutions include the latest in B2B payment technology, as well as features to help B2C operations grow income. You’ll find all the bells, whistles, and support you need—including:

• Automated recurring billing.
• Click-to-pay link for email invoicing.
• Secure customer vault for repeat transactions.
• Auto-qualify for Level II and Level III rates.
• ACH/Check payment solutions.
• Quick online access to transaction history and reports.
• Easy-to-read merchant statements.
• Unique and custom functionality.
• And more.

We’ll be with you every step, so that you’ve got the support you need to create successful, long-term relationships with your clients.

Our integrated payment solutions give you access to a brand-new revenue stream—revenue sharing. At Bāsys, we offer highly competitive revenue share agreements with transparent pricing:

• 100% transparent pricing. No vague contract language, hidden fees, or upcharges.
• Line-by-line price comparisons with merchant statements.
• Access to experts to ensure your customers understand and receive their promised rates.

Also, you’ll receive ongoing support to drive continued portfolio growth. That support includes:

• Joint marketing campaigns.
• Sales incentive campaigns.
• Shared goal setting to expand your program and grow your revenue.
• Detailed and easily digestible revenue share reports.
• Optional dashboards to track partnership growth.
• And more.

We promise we’ll make life easier for you and your developers! It starts with having a single source of contact instead of having to re-explain your life to every new “representative” you’re bounced to.

Next, our developers are ready to help customize the payment API to fit your software, not the other way around.

You also receive:

• Comprehensive integration support through a single dedicated point of contact.
• Focused and frequent interaction with your development team throughout the integration process.
• A user-friendly API solution allowing for seamless integration into your software.
• Gateway customizations to meet the needs of your software.
• Active support for your team through development as your products and ours evolve.

The answer boils down to integrity. Your partner should be a company you trust; one that will enhance the relationships you already have with your customers. That‘s where Basys excels as a solutions partner. Numerous software companies trust our service because we represent them in a way that adds value for their customers.

Your reputation is precious, and we‘ll strive to safeguard it every in every email answered, during every phone call, and in every transaction—by treating your customers the way you treat your customers.

When you contract Basys to customize e-commerce payment processing for your customers, those integrated payments can provide access to highly competitive revenue sharing agreements. Your customers can talk to experts who will ensure they understand and receive their promised rates. Your team receives ongoing support to drive growth through:

• Joint marketing campaigns.
• Sales incentive campaigns.
• Goal-setting for program expansion.
• Detailed and easily digestible revenue share reports.
• Optional dashboards to track partnership growth.

Plus, Basys actively works through development updates with your team so that our products evolve along with yours.

We’re committed to working individually with every customer to find the right solution(s) for their business. Our e-commerce payment processing solutions include the latest in B2B payment technology, as well as features to help B2C operations grow income, including:

• Automated recurring billing.
• Click-to-pay link for email invoicing.
• Secure customer vault for repeat transactions.
• Auto-qualify for Level II and Level III rates.
• ACH processing/Check processing.
• Quick online access to transaction history and reports.
• Easy-to-read merchant statements.
• Unique and custom functionality.

Absolutely we do, because online security is paramount. Too many gateway providers leave the PCI Compliance requirement buried in the fine print. It’s up to your merchant client to fend for themselves.

At Basys, we’re proactive about PCI Compliance. We not only offer assistance to merchants, we make sure to reach out to them first, helping them understand their requirements and offering guidance to achieve the necessary compliance for their level.

It’s called great customer service. As your business partner, we’ll help your clients enjoy the best in the industry. As a result, any merchant acquainted with the typical approach to compliance will be hard-pressed to leave you once they’ve enjoyed the benefits of a comprehensive, proactive program.

As your partner, Basys is dedicated to a productive and mutually beneficial relationship. That means compensating you fairly for every merchant in your portfolio. To do that, the account will need to overcome hard costs. In the industry, these hard costs are referred to as “buy rates.” This is where our transparency and integrity means you get the best of the best.

If you’re negotiating your revenue share outside of Basys, just remember to vet any higher percentage offer. Some providers exaggerate their buy rates to justify charging higher fees. This makes your merchants pay more and increases the threshold of revenue that each account must generate. Even with a revenue share of 100%, this tactic often means you are making less money and you’re losing merchants because pricing is not competitive.

We work with you and for you, with transparency, for a win-win-win between your merchant clients, your business, and Basys.

Flexibility is the key to our seamless API integrations. We can integrate with almost any system currently on the market, customizing our gateways to your software—not the other way around.

Next, we test, test, and test again. Flawless functionality isn’t a goal, it’s a commitment. Once the API is ready, our deployment team will integrate it so that your clients can process card payments securely without leaving their existing Point of Sale (POS) or Enterprise Resource Planning (ERP) system.

Through our Connect Web Service, clients and programmers that have written their own applications for order entry and invoicing purposes can process credit card transactions. This alternative is more direct and customizable than the use of the Connect interface and file transfer protocols.

With the Connect Web Service, clients and programmers can call a single function from their development language that creates simple Sale, Credit, Authorizations, or Void transactions. Your programmer can create transaction authorizations (including Sales and Credits), Void previous transactions, and Query previous transactions to check their existence and status. All transaction activity directly communicates with the merchant’s account at the Gateway.

And of course, we’ll provide the payment API documentation to help your programmers achieve success!

The simple answer is: We offer seamless integration, an industry-leading revenue share, and personal service for your users.

For a little more detail, Basys payment processing features:

• User-friendly API allowing for seamless integration into your software.
• Competitive revenue share and easy-to-read revenue share reports tracking growth.
• Personalized customer solutions including automated recurring billing, secure customer vault, and more!
• A friendly, live voice will answer the phone when you or your customers call; no automated phone systems.
• An in-house PCI Compliance team to walk your customers through the process step-by-step.
• Access to our marketing department, plus a full suite of marketing materials, blogs, and videos.

Our goal is a business partnership that will help you meet and exceed your goals.

Basys offers world-class support for both your in-house developers and your software client base. With a Bāsys payment gateway API, your support includes:

• A real Basys team member answering the phone (no automated phone systems).
• Training for programmers and clients, both in-person and through Basys University (online).
• A single point of contact for your partner relationship (you don’t have to re-explain your needs over and over).
• 90% of questions/issues resolved during the 1st call.
• 90%+ satisfaction score for our customer experience teams.
• Service designed to maintain and build on the relationships you already have with your clients.

If your processor doesn’t offer seamless integration, an industry-leading revenue share, and personal service for your customers, please call Basys at (800) 386-0711.

Let’s talk about creating a business partnership that delivers strategies to help grow your program to meet and exceed your goals—including revenue share for credit card processing.

When you partner with Basys for your merchant services API payment solutions, our development, integration, and customer service offer industry-leading features, such as:

• Competitive revenue share and easy-to-read revenue share reports tracking growth.
• Personalized customer solutions, including automated recurring billing, secure customer vault, and more.
• User-friendly, customizable APIs that allow for seamless integration into your software.
• A friendly, live voice answering when you or your customers call; no automated phone systems.
• An in-house PCI Compliance team to walk your customers through the process step by step.
• Access to our marketing department for joint marketing campaign design.
• A full suite of marketing materials, blogs, and videos.

A revenue share is the portion of the profit generated by a merchant account within your bank portfolio that is received by your bank. In order to generate profit, each account will need to exceed the hard costs incurred by the payment solutions provider. These costs are generally associated with the provider, the credit card associations, and interchange paid to issuing banks.

A great payment solutions provider should also have procedures in place to assist you with profit retention. Don’t be afraid to ask for an apples-to-apples comparison with your existing provider to determine your current revenue share and see how competitive your program really is.

To capitalize on merchant relationships, you need to know the merchant’s goals. During the onboarding process, you can use one of the digitized onboarding steps as a discovery tool for goal setting. Plus, the information your onboarding process gathers becomes your outreach strategy, helping the customer grow so that you can grow with them.

Forward-thinking banks also leverage technology to help customers apprise the bank of financial goals themselves, such as with the use of personal financial management tools or other strategies we can discuss with you. Ultimately, your digitized programs should deepen merchant relationships with your bank’ services to create a mutually beneficial future.

In today’s business world, digital channels are where growth occurs. You can turn digital solutions into revenue through your digitized client journey. It can provide a fast, frictionless experience for your merchants. It also delivers immediately accessible information to your banking experts, enabling them to offer bank services that improve the merchant’s revenue.

You’ll also discover if the merchant uses a different debit and credit card solutions provider. If so, you can offer them your Basys-designed, custom payment gateway API for both debit and credit transactions, along with revenue share agreements that create new streams. It’s a win-win.

Your sales team will discover an incredibly useful tool to grow revenue with “data mining.” It allows your bank to leverage a resource you already have—existing customers. Your bank can use data mining to identify opportunities to cross-sell, ask for referrals, reduce costs, and deepen relationships.

You can easily start data mining by asking your Basys contact about an ACH mining report. This report pulls deposit data for all your accounts and cross-references it with a comprehensive list of processors in the industry. As your payment solutions partner, we’ll work with you to compile this report to determine which bank customers are actively processing with another provider. From there, you can sort the list by profitability, targeting the highest-value prospects first.

The largest risk of noncompliance for merchants is the increased risk of susceptibility to a data breach. The average cost to recuperate from a data breach is $215 per compromised card number. Worse, 70% of small- to medium-sized businesses never recover from a data breach.

There can be large fines involved in a breach too. PCI Compliance doesn’t entirely neutralize this threat. It does educate a merchant on industry best practices, showing them the active steps to take for the best breach prevention. If a merchant is found to be in noncompliance, costly fees could be levied against them.

Unlike Basys, typical credit card processors take a reactive approach to compliance. Merchants must complete the requirements on their own with no assistance or guidance from the solution providers.

The PCI DSS requirement is typically buried in the agreement details, where it may be missed. This may not be by accident, as the noncompliance fees may be viewed as a revenue generator. Often there is no direct contact from a processor to a merchant regarding PCI Compliance.

PCI DSS stands for Payment Card Industry Data Security Standard. This set of requirements concerns how a merchant or entity processes credit cards. The PCI Security Standards Council developed PCI in 2006. This council consists of five major card brands: Visa, MasterCard, American Express, Discover, and JCB.

Our merchant services programs offer different levels of hands-on effort for your bank. Those programs are:

• Agent Bank Program, the most hands-on program, requiring a full-time bank sales person & support person.
• Sales Bank (Hybrid) Program, with a full-time bank sales person and Basys experts handling support.
• Referral Bank Program, where Basys handles both Sales & Support for a turnkey program.

No matter which merchant services program you choose, Basys still does your Savings Analyses & PCI Compliance training, maintaining true value in the services we provide to you and your merchants.

A comprehensive bank training program is an excellent indication of what support will be like moving forward.

We offer initial training, weekly training calls, and regular boot camp training programs. Plus, as a premier merchant services provider, we’ll detail milestones and metrics for the follow-up training, helping to keep the partnership thriving and your portfolio growing. As your partner, we create a mutually beneficial relationship that will champion your efforts—because when you succeed, so do we.

Basys keeps your merchant services program growing by implementing strategies like:

• ACH mining of business customers to identify top prospects.
• Ongoing bank employee training.
• Lead-generating incentive programs for bank employees.
• Discussion with new business accounts.
• Marketing campaigns to potential merchants.

These programs are among the many that are part of the strategy discussions we have with all our partner banks.

The Basys equipment rental program helps you meet your equipment needs quickly while saving on up-front costs.

You’ll enjoy access to the latest technology without having to make the long-term commitment. A lifetime warranty allows you to easily replace broken or outdated equipment and avoid expensive repairs. You can rent just the equipment that best suits your needs and start processing payments today.

Basys makes it a priority to work with systems designed for your industry. We’re able to integrate with a variety of industry-specific solutions.

Our credit card processing options and software integrations are seamless, causing no interruption to your day-to-day operations. Also, with a Basys integration, you’ll enjoy added security features like point-to-point-encryption (P2Pe), a suite of fraud protection tools, and access to our in-house PCI Compliance team.

Our deployment team will determine compatibility before making the switch, so you can seamlessly receive and settle payments. You can also access complete transaction and settlement histories, along with sales analytics, for reports, goal setting, and marketing.

Our superior customer service isn’t an option; it’s mandatory for every client we have. Basys customer support is fast, friendly, and personal. We don’t use an automated answering system. When you call, you will speak with a live operator who can answer your question. Our elite team of hard-working, passionate, and fun people are dedicated to helping make our merchants happy.

Basys was founded on one philosophy: to take care of our customers and partners so they never want to leave.

As an added level of security and protection, breach insurance is an incredibly cost-effective choice. For only $5.95 a month, our $100,000 breach insurance plan covers:

• Cost of the mandatory forensic audit.*
• Card replacement costs and related expenses.
• PCI DSS and regulatory fines and assessments resulting from a breach.
• Cost of Account Data Compromise Recovery (ADCR) fines for credit card fraud.
• Software and Hardware Upgrades when ordered in lieu of a fine, under a sublimit of $10,000 per MID and $25,000 per Merchant.
• Breach notification expenses, under a sublimit up to $10,000.
• Drafting of notification letters.
• Printing and mailing expenses.
• Required media notifications (newspaper or radio announcement).

* In the event of a breach, the merchant will be billed for a forensic audit in conjunction with the breach. The breach insurance would help defray this cost. If the merchant is found at fault, they lose the fraudulent refund and will also be responsible for the cost of the audit. Please take this into consideration before submitting a claim.

PCI DSS has different compliance requirements for different levels of merchant processing transactions.

• Level 1: >6 million annual card transactions
• Level 2: 1 to 6 million annual card transactions
• Level 3:  20K to 1 million annual transactions
• Level 4:  <20K annual transactions

You may also be required to have an elevated level of compliance if you’ve had a data breach or if your payment processing structure could pose an information risk.

There are 12 PCI DSS requirements for your business to be compliant as you process credit card payments. Just a few of those include:

• Installation and maintenance of a firewall on your network.
• Powerful protection for data storage.
• Development and maintenance of secure information systems and applications.
• Tracking and monitoring all network resource and data access.

If, as a merchant, you plan to be a credit card processor, you must know your necessary PCI DSS level and the specific compliance standards for operations. Your Basys PCI Compliance team can analyze your business needs, provide guidance, and help you achieve the appropriate level of PCI Compliance that provides maximum protection while minimizing operation and compliance costs.

When you “batch out” your day’s credit cards, the process compiles your customer’s payment information and authorization. It creates a file for each transaction that gets stored until it’s sent, along with those authorization codes, to the bank.

Most of the time, this process takes about 48 hours to complete as the credit card company and the acquiring bank communicate, putting the transaction data through fraud analysis before eventually processing the the payment. Basys accelerates this process so that you receive next day funding for credit card processing.

For maximum safety, Clover doesn’t store your card information, instead creating a secure digital token. Whenever you request a deposit, they email you an identification code to verify your identity. Only people who have employee app owner permissions can request a Clover Rapid Deposit and get next day funding for credit card processing.

We make it a priority to work with systems designed for your industry. From restaurants and retailers to distributors and manufacturers, we’re able to integrate with a variety of industry-specific solutions, including Micros, Shift4, Aloha, RMS, and more.

The Basys deployment team has extensive experience working with various software programs, point-of-sale (POS) systems, middle-ware programs, and terminals. Our software integrations are seamless, with no interruption to your day-to-day operations, and provide access to special features, added security, and next day funding for credit card processing.

Surcharging first became legal as the result of a claim brought by U.S. merchants against Visa and MasterCard. As of January 27, 2013, card associations must permit merchants to add surcharges to certain credit card transactions. That means the credit card brands (Visa, MasterCard, and others) cannot forbid surcharging in their guidelines. They can still restrict surcharging to certain parameters.

Following the 2013 ruling, many states stepped in to outlaw surcharging. As of early 2021, the following states are enforcing bans on credit card surcharging on the grounds that it’s unfair to consumers:

• Connecticut
• Massachusetts

*If your business is considering imposing a surcharge on credit cards and you’re unsure of the legality of the practice in your state, check with a business lawyer or your state’s Attorney General.

To determine what your surcharge rate should be, first you’ll need to determine your “effective rate.”

Effective rate = Your total monthly fees divided by your total processing volume.

Knowing your effective rate will help you determine the fees or discounts you should implement. Most cash discount and surcharge programs have fixed rates around 3.5% to 4%. If your effective rate is lower than the fixed rate offered, you will overcharge your customers with a surcharge program.

Keep in mind that the surcharge fee cannot be greater than the costs you incur by accepting a given brand’s credit cards. There are also different surcharge caps you can implement. Talk to your Basys representative and we can guide you through the options and exceptions.

As you look at ways to pass credit card processing fees to the consumer, having a POS system that supports surcharging helps to easily implement this process—and potentially save thousands of dollars a year. Supported equipment for surcharging includes:

• iQ Pro
• Clover Station Duo
• Clover Station Solo
• Clover Mini
• Clover Flex
• Clover Go (w/ Gen 2 app)

Remember: You cannot put a surcharge on debit card transactions.

Yes, your Basys professionals can create a custom online payment solution that integrates with your existing shopping cart. It will provide a seamless transition with no disruption to your operations.

Along with the simple integration, Basys provides:

• Fraud protection.
• Detailed transaction reports.
• A simple, easy payments page.
• Secure, PCI-compliant payment acceptance.
• Sales analytics.

And as always, you’ll get amazing customer service. We know that a lot of payment processing providers offer similar products. But when it comes to customer service, we’re the real deal. A Basys team member—not an answering service—takes your call. 90% of our inbound calls achieve resolution during that initial contact.

If we can’t provide an answer immediately, we’ll provide it quickly afterward—still from your single contact source. You deserve better service, for you and for your online customers. Basys delivers.

First, we offer congratulations! Then we can offer help that meets your exact needs. Whether you’re starting an online business or adding an online store to an existing brick and mortar, you’ll increase sales by allowing your customers to shop with you 24/7 from any device, anywhere! You have the freedom to choose your shopping cart, because Basys can integrate payment solutions with virtually every shopping cart on the market.

As you consider Basys for your e-commerce payment solution, consider this:

• Our solutions store sensitive payment information only on secure servers.
• Your users will enjoy simplified PCI DSS compliance.
• You’ll reduce fraud and chargeback risk with Address Verification Service (AVS), velocity/IP filters, and more.

That’s protection for your business and for your customers. We promise to make accepting online payments safe and easy, so that you can focus on managing your business and keeping your customers happy and coming back.

It’s our culture of excellence. Our team of high-energy, client-focused individuals are genuinely committed to your success. That means staying in front of industry evolution, providing personal and powerful customer service, and most of all—a dedication to making customers happy.

It’s our mission to use innovative strategies to deliver world class service and industry leading payment processing and business solutions,. We do this while creating an inspired culture for customers, partners, vendors, and employees.

As a leader among credit card processing companies, we can seamlessly integrate e-commerce solutions custom-tailored to fit the needs of your business. Our programmers can customize our APIs to work with virtually every shopping cart on the market.

Safety is also our priority. Because our solutions store sensitive payment information only on secure servers, users will enjoy simplified PCI DSS compliance. Our e-commerce solutions are also designed to reduce the risk of fraud and chargebacks, with features like Address Verification Service (AVS), velocity/IP filters, and more.

Whether you want to transition to an online-only business or you’re adding an online store to your brick-and-mortar operations, we can help you process credit cards so customers can shop with you 24/7, from any device, anywhere.

It’s a simple thought: Shouldn’t credit card processing companies provide you with equipment that can grow alongside your business? Of course they should!

As an industry leader, Basys makes sure you have flexibility to grow without having to completely redo your point-of-sale system. For example:

• As you add to your team, add an employee time clock and easily monitor schedules and payroll.
• As your business flourishes, add a printer, bar code scanner, cash drawer, or an additional device.
• Current POS too small? Our deployment team can prepare a seamless changeover, with staff training too!

We do work that helps you do business. Contact us today to discover solutions personalized to fit your needs.