COVID-19 is causing global concern and uncertainty, and there’s no doubt that this pandemic is impacting your customers. If you’re a current partner looking for help addressing the changing needs of your merchants, please reach out to us. If you are not a current partner, we encourage you to contact us for more details on how we can help.
Please visit our COVID-19 Bank Resource page for helpful updates and solutions to address the needs of your bank during this difficult time.
We do everything in our power to increase your bank’s revenue while protecting your greatest asset – your reputation. It doesn’t matter if Merchant Services is considered a big money maker or just an ancillary service, it still exposes your bank’s hard earned reputation.
Our systems, philosophies and culture have been created to ensure your bank makes a good impression every time we come in contact with one of your customers.
All of our banks and customers are assigned a dedicated Relationship Manager (RM). From customer support, to research, to training, your RM will take care of you and your customers – making it the absolute best customer service experience.
With our Referral Bank Program, Sales and Support are handled by BASYS. BASYS will be your full-service provider from sales, to deployment and implementation, to ongoing support. On top of that, BASYS will provide a personal point of contact (versus the mass call center found throughout the industry).
Our Sales Bank Program is for the bank that wants to be more hands-on than a referral bank, but doesn’t have enough staff to handle the customer support required for the Agent Bank program. BASYS will manage all customer service calls, so that you can focus on growing your portfolio.
Our Agent Bank Program is for the bank that wants to handle sales and service for their customers. We understand that every bank has unique needs, which is why we will create a program to fit those needs exactly. All of our agent banks have a full support team at BASYS to help them every step of the way.
% AVERAGE GROWTH IN OUR BANK PARTNERS’ REVENUE IN FIRST 2 YEARS
+ MERCHANTS ADDED TO OUR BANK PARTNER’S PORTFOLIOS
+ BANKING LOCATIONS
% BANK RETENTION RATE
All of our customers have the ability to receive their funds the next business day. We understand that customers need their funds as fast as possible and our job is to make it happen.
A dedicated PCI specialist will proactively call your merchants, schedule a time that works for them, and hold their hand through the PCI process to make it simple for your customers.
Our skilled conversion team are experts at making sure your portfolio is converted as seamlessly as possible. Our team is experienced to ensure every conversion is efficient and complete.
We have a full suite of turnkey marketing pieces that all of our banks can customize as their own and market to their customers to grow their portfolio.
New bank partners are invited to bring their team to come to our headquarters for training. We immerse the trainees in the world of credit card processing while making it interactive, informative and fun!
We use a multi-faceted approach to growing your portfolio including: Innovative referral campaigns, ACH data mining, Bootcamp bank training, Customer marketing & Meet it or beat it programs.
Our in-house bidding team will prepare a customized savings analysis for you in 4 hours or less. It will show you exactly how much we can save your customer down to the penny.
Because we are registered with Visa, MasterCard, American Express & Discover, you will have access to our direct interchange rates and will be competitive on every new account.
From your dedicated Relationship Manager, PCI Specialist, and our Terminal Support Team, you will have the personal support you need to enhance your customer relationships.
I wanted to take a minute and thank you. I can’t tell you how impressed I am with BASYS so far. Your team really does have their act together. We are making great progress and things are looking positive for success early on! I love the decision we made to partner with BASYS!!!!!!
I wanted to take a moment and write to let you know how pleased we are with the service provided by Kathleen for our merchants. The partnership we have experienced with BASYS is stellar. As you are aware, we take pride and accountability in our commitment to servicing our customers. Kathleen has mirrored this expectation in building great relationships with our staff as well as our customers. She is thorough in her follow-up, consistently communicates often to keep us informed about each customer, she is dedicated, honest, hard-working, and passionate about her work, possesses high energy, and is professional and knowledgeable. We value our reputation and that of our customers and it has been a rewarding experience to work with BASYS. We appreciate Kathleen’s dedication, her commitment to service, and her ability to demonstrate enthusiasm in her work. We are fortunate to have such a solid partner in BASYS Processing.
I just wanted to let you know how much we have enjoyed working with BASYS over the last 3 years. Your email and phone etiquette are very professional, with a real person answering the phone whenever we call. The BASYS staff is always courteous, friendly, and helpful. You are not only very responsive to the needs of our merchants, but also to our staff, volunteering to do additional training, conference calls, and anything to make it easier for us to call and visit with our merchants. Another added benefit is the dedicated BASYS staff for PCI Compliance and any regulation changes in the industry.
Please accept this as my personal and professional endorsement of BASYS Processing as an outstanding business partner to Jackson County Bank (JCB). Since my earliest involvement with the BASYS Processing sales and support teams, I have found their company to be good to work with in many ways. The representation of merchant services to our customer base has always been fair, courteous and professional in every respect. JCB’s partnership with BASYS is a comparison of the same business model we use, provide Extraordinary service. We have a great working relationship with BASYS and trust them fully to guide our customers to the best merchant services solution for their business.
About three years ago, Mohave State Bank partnered with BASYS. The principles upon which BASYS stood so closely mirrored those of the Bank that after just a brief visit with Rick and Brady, (who to my amazement flew to Arizona for a face to face visit as soon as our Bank showed interest) we knew a partnership was inevitable. I was blessed to meet with many of the exceptional BASYS employees who came to Lake Havasu earlier this month and not only worked with me to do some “ACH mining” and meet with a few customers, but they put on a Boot Camp for about ¼ of the bank’s staff. The Boot Camp left our staff energized, knowledgeable, and ready to start having conversations with our customers. I believe we have sent more referrals to Kathleen this month than we probably have over the past three years. Thank you for supporting us and giving us this opportunity. I am thankful for our partnership and look forward to shared success in the future.
F&M Bank has been partnering with BASYS Processing since August 2014 and we have been very pleased with their services. Not only do they have numerous processing solutions to help fit our different customers’ needs, but their customer service is top-notch. We have some customers that process a very large amount of credit card transactions each month and their transition over to BASYS was seamless. They are very pleased with the customer care that they receive. Plus, we have been able to save numerous clients a significant amount of money by switching them over to BASYS for their merchant processing. We believe our portfolio with BASYS will continue to grow in the future due to the support and commitment that BASYS provides on their products and services.
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