customer support Tag

If your merchant services program is supported by the right processing partner, it can provide a substantial amount of non-interest income. But not all providers will be a good fit for your bank, and choosing the wrong partner can have unforeseen consequences. Here are just...

The payment processing industry is convoluted, filled with so many moving parts that it can be difficult to keep up. ISOs are a great example of something that is often misunderstood. You may have heard (incorrectly) that ISOs are more expensive. Or maybe you’re not...

As Nolan Bushnell, the founder of Atari and Chuck E. Cheese, once put it, “a sale is a gift to the customer until the money is in the bank.” Have you ever waited months on end for a customer to pay you? It's not uncommon, but...

According to pymynts.com, the B2B sector is home to about $3 Trillion worth of “inefficiencies” in how payments are made. A lot of that comes from the role paper plays in making sure businesses get supplied and paid. Small businesses are well-poised to pivot toward...

Scammers are always pushing to find the vulnerabilities in your security programs and systems. By choosing the right payment processor, and taking the steps outlined below, you can do a lot to protect your customers’ data....

You shouldn’t have to jump back and forth between multiple programs just to complete everyday business and managerial tasks. Plus, it’s important to choose a POS that suits your industry. If you're experiencing any of these 4 issues, it may be time to update your...

Are you worried about the amount of consolidation happening in the world of Merchant Services? If so, you are definitely not alone. If a bank has been working with a processor dedicated to incredible service, and they're purchased by a giant processor, the results will...

Beginning to accept credit card payments can be one of the best ways to grow your business. A majority of consumers (66%) prefer to use credit cards to make payments. Here are 7 reasons for your business to accept credit cards: ...

Does your business process credit cards and/or debit cards through a website shopping cart? That type of transaction is referred to as “card not present," and contains the most risk for you as a business owner. To help minimize your risk for these...

Just because there are over 1000 different rates, and numerous factors that impact the cost of accepting any given credit card, doesn’t mean you are helpless in reducing your costs. There are definitely best practices. Here are 4 ways to lower your rate...

No business owner wants a credit card Chargeback. But, they can happen. Let BASYS help you, as the owner or manager of a business, to understand Chargebacks, and provide 6 tips to reduce your risk of credit card Chargebacks....