thoughts, ideas, and news for merchant services and credit card processing

  • Every business is potentially subject to a chargeback! Chargebacks occur when a cardholder disputes a transaction directly with the card issuer and can be initiated for a variety of reasons, including fraud, dissatisfaction with a purchase, product failure, etc.

  • The BASYS team loves celebrating Halloween. In the office, we have a variety of fun activities—a costume contest, chili cook-off, trick-or-treating, and more! Here’s how #teamBASYS likes to spend the spookiest night of the year:

  • When asked to provide your own social security number, suspicion is understandable. But, when opening a credit card processing account, there is a very good reason that this information is requested. Let’s talk about why you’re asked for this information and what it’s used for.

  • On October 19th, Visa’s new Purchase Return Authorization mandate will take effect. Currently, authorizations are required for a majority of purchases, but NOT for purchase returns—this new mandate is going to change that.

  • We're so excited to introduce three additions to #teamBASYS. Meet Bert, Bobby, and Kenia!

  • Having funds held is a frustrating and confusing situation. For some businesses, held funds can even cause serious cash flow issues. We’re here to provide insight on why funds are held, and insider tips to keep money flowing into your account.

  • Customers of your software company have more choice now than at any previous time in history. With so many options, how can you make sure that your existing customers stay with you? Let’s talk about brand loyalty.

  • We're very happy to introduce these five additions to #teamBASYS. Please join us in welcoming Josh, Chantel, Ray, Scott, and Karla!

  • Your referral bank sales reps are the lifeblood of your merchant services program. Their work will grow your portfolio and your bank's non-interest income. Here are 3 things to watch out for with referral bank rep compensation.

  • With the right partner, a payment integration is a win-win situation. But if you choose a provider that doesn’t have access to the tools B2B merchants need, integrated payments won’t help you OR your clients. With a B2B payment integration, the following features are non-negotiable: