bank merchant services

With our Referral Bank Program, sales and support are handled by Basys. Our team of experts becomes your full-service provider—from sales to deployment and implementation to ongoing support. In addition, you’ll work with a dedicated point of contact who knows your business. This personal service stands far above the mass call centers found throughout the industry.

Our Sales Bank Program is for the bank that wants to be more hands on than a referral bank, but doesn’t have enough staff to handle the customer support required for the Agent Bank program. Basys will manage all customer service calls so that you can focus on growing your portfolio. We answer all calls in house, with 98% of calls answered within the first three rings, with 90% first call resolution.

Our Agent Bank Program is for the bank that wants to handle sales and service for their customers. We understand that every bank has unique needs, which is why we will create a program to fit those needs exactly. All our agent banks have a full support team at Basys to help them every step of the way. We do everything in our power to increase your bank’s revenue while protecting your greatest asset—your reputation.