customer service Tag

There’s no doubt that running your own business can be incredibly rewarding, both personally and financially. However, when you’re handling everything yourself, it can also be incredibly taxing. So, how can you make the most of your time while still growing your business? Here are...

The media industry is largely populated by B2B organizations. You might be familiar with waiting months for a customer to pay you, then investing valuable hours of the workday trying to hunt down those outstanding payments. This is a common issue, but navigating the complex...

Once your bank decides to offer merchant services to its customers, the next step is choosing a processing partner. This choice will impact everything from revenue and retention, to customer support, so it’s not one to be taken lightly. But, in an industry that can...

In today’s marketplace, you shouldn’t be asking if you can afford to accept credit cards, but if you can afford not to. If you want your business to be successful, now and in the future, accepting credit cards is more important than ever. ...

If your merchant services program is supported by the right processing partner, it can provide a substantial amount of non-interest income. But not all providers will be a good fit for your bank, and choosing the wrong partner can have unforeseen consequences. Here are just...

Business trends can be unpredictable. They’re susceptible to changes in technology, the economy, legislation, and more. Whether you’re maintaining a business or looking to start one, we want you to be successful. Here are our top 5 predictions for small businesses in 2019....

One of the most important aspects of choosing a partner for your merchant services program is ensuring your processing partner can successfully manage all the technical tasks and account maintenance, so you can focus on growing your portfolio. Learn more about eliminating the 4...

The payment processing industry is convoluted, filled with so many moving parts that it can be difficult to keep up. ISOs are a great example of something that is often misunderstood. You may have heard (incorrectly) that ISOs are more expensive. Or maybe you’re not...

You shouldn’t have to jump back and forth between multiple programs just to complete everyday business and managerial tasks. Plus, it’s important to choose a POS that suits your industry. If you're experiencing any of these 4 issues, it may be time to update your...

Are you worried about the amount of consolidation happening in the world of Merchant Services? If so, you are definitely not alone. If a bank has been working with a processor dedicated to incredible service, and they're purchased by a giant processor, the results will...

Beginning to accept credit card payments can be one of the best ways to grow your business. A majority of consumers (66%) prefer to use credit cards to make payments. Here are 7 reasons for your business to accept credit cards: ...

Does your business process credit cards and/or debit cards through a website shopping cart? That type of transaction is referred to as “card not present," and contains the most risk for you as a business owner. To help minimize your risk for these...

Just because there are over 1000 different rates, and numerous factors that impact the cost of accepting any given credit card, doesn’t mean you are helpless in reducing your costs. There are definitely best practices. Here are 4 ways to lower your rate...