What SHOULD Happen When You Call Customer Support

Customer Support

What SHOULD Happen When You Call Customer Support

People don’t care how much you know until they know how much you care” — Theodore Roosevelt

This quote from our nation’s 26th President holds true to this day.  Unfortunately, in a world of automated phone systems and large call centers, getting the feeling that someone cares about you is not what usually happens when you call customer support.

So, that begs the question:  What SHOULD happen when you call customer support?

To truly provide the best experience for a customer, a good customer support representative needs to immerse themselves in the situation at hand.  They should take the time to listen, identify the need, and then ensure that any concern is addressed and resolved in a timely and accurate manner.  This requires live operators and extensive training – both of which are extremely rare among businesses in the credit card processing industry.  However, BASYS Processing believes live operators and extensive training are the only options for a successful customer support operation.

This is what happens when you call customer support at BASYS:


Your phone call will always be answered by a live person

When you call our main telephone number, the first voice you hear will be from a member of the BASYS Customer Support Team.  You will not have to press *, or #, or work your way through an automated phone system.  The average amount of time it will take for you to hear a live voice at BASYS is 7 seconds.  With many companies, it can be 30 minutes or more.  Our “live human being” approach ensures that any concerns needing to be addressed are immediately routed to our team of dedicated Support Representatives.  It also ensures that problems are solved quickly and accurately.

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Friendly representatives will treat you like a person, not a number

You deserve to speak with a trained customer service representative.  You won’t find any script reading here; just pure conversation.  The interactions you will have with our support team are friendly, accurate, and in some cases simply fun.  Through these approaches, we build a rapport with our customers that other credit card processors simply cannot match.


Prompt resolution time

When you need assistance with an issue, the general expectation is to have a remedy as soon as possible.  BASYS Customer Support strives to exceed your expectations.  Our knowledgeable staff consists of individuals who have been involved in all facets of the credit card processing industry, including technical support for credit card terminals.  You can be assured that your questions and troubles will be handled quickly and correctly!


BASYS Processing can help

A solid support team is a strong indicator of how a business or organization operates.  The dedicated Customer Support Team at BASYS Processing prides itself in being the first point of contact for all of our customers, partners, and employees; and will go above and beyond in providing the highest level of customer service and technical support possible.

If a strong customer support team is missing from your credit card processor, please call BASYS Processing at (800) 386-0711.  Let’s talk about moving your credit card processing to BASYS and getting a strong customer support team on your side.

BASYS Processing as a business partner 

If your processor isn’t delivering strategies to help grow your program and personal service to your customers, please call BASYS Processing at (800) 386-0711. Let’s talk about creating a business partnership that will help you meet and exceed your goals.

BASYS Processing features: 

• A friendly, live voice will answer the phone when you or your customers call; no automated phone systems.
• In-house PCI Compliance team to walk your customers through the process step-by-step, improving security and reducing costs.
• Thorough Market Analysis followed by mutual plans and goals to grow your portfolio.
• In-depth initial training and ongoing bootcamp training for bank staff.
• A full suite of turnkey marketing assets that can be customized with your bank branding. 

About BASYS Processing 

BASYS Processing provides credit card and debit card processing services, plus solutions that include terminals, virtual terminals, e-commerce, mobile, and point-of-sale, customized to fit any need.  Banks, associations, and software partners depend on us to strengthen their reputations and relationships with their customers by providing remarkable service paired with ultimate flexibility and pricing. Merchants depend on us to make accepting credit cards and debit cards convenient, safe and affordable. BASYS was founded in 2002 on one philosophy: to take care of our merchants, partners, and employees so they never want to leave. We are dedicated to working one-on-one with our customers to design the perfect solution. BASYS is Personal Payment Processing. 

Learn more at basyspro.com, and connect with us online at: