Why Net Promoter Score (NPS) is a Game-Changer for Banks
When it comes to merchant services, customer satisfaction isn’t just a nice-to-have—it’s a business necessity. Net Promoter Score (NPS) is one of the most reliable indicators of whether a merchant services provider is truly delivering on its promise of excellent service.
We understand that banks thrive by building strong local and regional connections with their business clients. These relationships are more than transactional—they’re your key competitive advantage. A payment provider with a high NPS helps protect and strengthen those valuable connections by consistently delivering exceptional service experiences.
A high NPS means satisfied merchants, fewer complaints, and stronger retention. A low NPS? It’s a red flag for poor support, hidden fees and frustration—problems that don’t just impact the provider but also your bank’s reputation.
At Basys, we’re committed to reinforcing and enhancing your bank’s local reputation by providing superior, reliable and personalized merchant services. Our industry-leading NPS of 75+ places us in the top 1% of companies globally in terms of customer satisfaction and loyalty. This score isn’t just a number—it’s proof of our dedication to helping you maintain and deepen your valuable client relationships.
The Risk of Low-NPS Merchant Services Providers
Not all merchant services providers prioritize customer experience. In fact, many focus solely on acquiring new business while neglecting the long-term success of merchants. The result? A low NPS driven by:
❌ Long hold times and slow issue resolution.
✅ Basys provides fast, responsive and in-house customer support answering 99% of calls within three rings.
❌ Confusing pricing structures and surprise fees.
✅ Basys offers transparent, clear and straightforward pricing—no hidden costs, ever.
❌ Poor onboarding and lack of ongoing support.
✅ Basys delivers smooth onboarding with continuous, proactive support tailored to your business needs.
For banks, these issues translate into dissatisfied business customers who are more likely to leave—not just their payment processor, but their financial institution as well.
Basys eliminates these risks. Our high-touch service, transparent pricing, and proactive support ensure that your bank’s merchants receive the best possible experience—reflecting positively on your institution and driving long-term loyalty.
How Basys’ NPS of 75+ Sets a New Standard
The payments industry is notorious for low customer satisfaction. Many providers see NPS scores in the single or negative digits—a direct result of poor customer support and confusing contracts.
Basys is different. With an NPS of 75+, we don’t just meet expectations—we exceed them.
🔹 Dedicated, in-house customer support that prioritizes fast issue resolution.
🔹 Proactive account management to prevent issues before they arise.
🔹 A seamless experience that keeps merchants engaged and satisfied.
For banks, this means fewer service complaints, stronger relationships with business customers, and higher retention rates.
The Competitive Edge for Banks: Why Merchant Services Matter
Banks are always looking for ways to differentiate their offerings and deepen customer relationships. Merchant services shouldn’t be an afterthought—it should be a strategic asset that helps banks grow.
When your bank partners with a low-NPS provider, you risk alienating business customers with frustrating experiences that push them toward competitors. But when your bank offers a high-NPS merchant services solution like Basys, you strengthen trust, enhance loyalty and create long-term value.
Basys doesn’t just process payments—we help banks provide an exceptional merchant experience that keeps businesses engaged. That’s what makes us different.
Elevate Your Bank’s Merchant Services with Basys
NPS isn’t just a number—it’s a reflection of service quality, customer satisfaction and long-term retention. Basys delivers an unmatched merchant experience, ensuring business customers stay happy, engaged and loyal to your bank.
If your bank is looking for a merchant services partner that prioritizes experience, transparency and long-term success, it’s time to talk to Basys.
Let’s discuss how we can help you elevate your merchant services and strengthen your customer relationships.
General Contact
"*" indicates required fields
