Payment processing has changed dramatically over the past decade, but many businesses and financial professionals are still being asked to “just make it work” inside systems that weren’t designed for modern payment complexity.
In a recent episode of the Accounting Insiders Podcast by Insightful Accountant, Gary DeHart sits down with Chris Borchers, CTO and Chief Product Officer at Basys, to unpack what accounting professionals, firm leaders, and the businesses they support need to understand about payments heading into 2026.
Spoiler: it’s a lot more than rates and reconciliation.
Why “Good Enough” Payments Can Cost Clients More Than They Realize
One of the biggest misconceptions Chris addresses is the idea that if payments are embedded in accounting software, the problem is solved.
In reality, many businesses are:
- Leaving money on the table through inefficient settlement structures
- Taking on unnecessary PCI and compliance risk
- Creating manual workarounds that slow down close cycles
- Absorbing chargeback and dispute issues they don’t fully understand
Chris breaks down how payment processing has evolved, and why “checkbox” solutions often fall short when it comes to automation, transparency and control—especially as businesses scale.
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Payments, Compliance & a More Strategic Role for Financial Professionals
The conversation dives deep into areas that accountants, bookkeepers, and financial teams increasingly influence—and that business owners should be paying closer attention to, including:
- PCI compliance and how risk is often misunderstood or underestimated
- Chargebacks and dispute management, and why they’re not just a processor problem
- Automation opportunities that reduce manual work across AR and reconciliation
- ERP and QuickBooks integrations that actually support scalable payment workflows
Chris makes a compelling case for why payments shouldn’t be treated as an afterthought. When designed intentionally, payment workflows can improve cash flow visibility, reduce operational risk and create a smoother experience for both businesses and their customers.
Why Customer Experience Still Matters in Payments
In a high-volume payments industry, it’s easy for service to become transactional. Chris shares how Basys takes a different approach, pairing modern infrastructure with white-glove support to ensure clients and partners aren’t left navigating complexity alone.
The result? Better outcomes for businesses, stronger relationships for accountants, and fewer surprises when it comes to compliance, funding and support.
Where Better Payments Create Real Value
As payments become more embedded in financial operations, Chris highlights where opportunities exist for both financial professionals and business owners to:
- Reduce risk and compliance exposure
- Simplify workflows across platforms
- Improve cash flow visibility and predictability
- Identify opportunities for cost savings and more efficient payment experiences
- Turn payments into a strategic advantage
For businesses working with accounting firms and for firms looking to expand their advisory role, payments are no longer peripheral. They’re strategic.
Listen to the full episode of the Accounting Insiders Podcast to hear Chris Borchers share what businesses and financial professionals should really know about payments in 2026.
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