Powering Sustainable Growth Through True Partnership
In the dental software space, payments often become a friction point. Not because they’re complex by nature, but because legacy processors weren’t built to support modern practice workflows. Hidden fees, inconsistent onboarding, and poor support can quietly erode trust with users and pull internal teams away from higher-value work.
At Basys, we believe payments should support your platform, strengthen client relationships, and scale alongside your growth.
That belief is exactly what brought us together with KSB Dental.
The Payment Gap
For more than 25 years, KSB Dental has supported pediatric and family dental practices with DOX (Dental Office eXcellence), a practice management platform built on integrity, reliability and long-term relationships.
But while DOX delivered a strong operational foundation, many KSB users were still dealing with outdated payment processors that introduced hidden fees, slow support and manual workarounds. For multi-location practices especially, onboarding was inconsistent and frustrating. The payment experience didn’t reflect the quality of the software behind it.
KSB didn’t want another vendor. They needed a partner who understood the dental industry and shared their values.
A Better Way to Power Dental Payments
Basys partnered with KSB to modernize payments across the DOX platform, replacing legacy processors with a transparent, integrated solution designed specifically for dental workflows.
Together, our teams focused on what matters most to practices:
- Clear, predictable pricing with no hidden markups
- Flexible onboarding built for multi-location environments
- Industry-aware support trained on dental workflows
- A payment experience that feels like part of the platform — not bolted on
And because Basys takes ownership of onboarding, support and ongoing optimization, KSB’s team was free to focus on their users, not payment troubleshooting.
“No matter how many problems we faced, we always felt supported. That’s what makes it a partnership, not just a contract.”
— Danielle Smith, VP & Founding Partner, KSB Dental
The Results: Steady Growth, Stronger Trust
The impact of the KSB + Basys partnership is measurable — and meaningful.
- 72 active KSB accounts processing through Basys
- Consistent increase in activations and transaction volume, reflecting steady, sustainable growth
- $4.5M average monthly processing volume across KSB’s portfolio
- ~38% higher per-account performance compared to the broader dental vertical
- Nearly $5M in estimated savings delivered to dental practices over five years
Basys also led a co-branded campaign to support adoption, generating 11 new referrals from a highly targeted audience and reinforcing how payments and marketing can work together to drive growth.
Across Basys’ full dental vertical, now approaching 800 active accounts processing $50M monthly, KSB stands out as a benchmark for what true collaboration can achieve.
What Software Platforms Can Learn from KSB
KSB’s story reinforces a few important truths for software providers:
- Payments shouldn’t drain your internal resources
- Transparency builds trust — and retention
- Your payment partner should adapt to your workflows
- Growth is stronger when payments and marketing work together
- The right partner feels like an extension of your team
At Basys, we don’t just integrate payments. We take ownership of them.
Download the Full Case Study
Want the full story including deeper insights, metrics and lessons learned?
Download the KSB Dental + Basys Case Study to see how ethical alignment and industry expertise can transform the payment experience for dental software platforms.
KSB + Basys Case Study
↓ Download your copy by filling out this form ↓
"*" indicates required fields
