Powering Scalable Growth Through Partnership
In the healthcare space—especially for HME/DME platforms—payment processing is often a point of frustration. Legacy systems can be rigid, onboarding is resource-intensive and clients are left dealing with fees they don’t understand.
At Basys, we believe in building something better. That’s why we partner directly with software providers to create integrated payment experiences that are modern, supportive, and aligned with how your platform—and your users—work.
Our collaboration with Allegiance Group, a leader in patient pay, billing and collections, is a powerful example of what happens when a payment partner takes on the hard work and delivers results.
Allegiance + Basys Case Study
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The Challenge: Complexity and Operational Drag
Allegiance serves thousands of healthcare providers through its CollectPlus platform. But prior to integrating with Basys, the payment experience was burdening both their users and internal teams.
Their clients were stuck with disconnected gateways like Authorize.net and Worldpay—leading to slow onboarding, long support queues and surprise fees. Meanwhile, Allegiance’s own support team was spending 35–40% of their time fielding processor-related questions.
They didn’t need a new vendor. They needed a partner who would take ownership of the entire payment function—without adding more complexity.
The Solution: A Simpler, Smarter Payment Experience
Basys built a fully managed, healthcare-aligned payment solution that allows Allegiance to offload onboarding, support and compliance while delivering a significantly better experience to their users. Through deep collaboration, we:
- Developed an onboarding process that requires zero lift from Allegiance’s internal team
- Created custom reporting and parameter workflows to align with their system
- Replaced fragmented service models with direct merchant support from real people
- Delivered clear, side-by-side pricing comparisons
- Maintained a 92% merchant retention rate, far exceeding industry averages
- Enabled users to access funds 48% faster than the Basys platform average
“We introduce the client, and Basys handles everything else. That’s the dream.”
— Anne Orrick, COO, Allegiance Group
The Impact: Less Complexity, More Growth
Allegiance is growing faster and operating leaner:
- 40% reduction in service burden
- 155% increase in account onboarding since 2021
- Simplified client experience and stronger brand trust
Users get paid faster, have fewer support needs and receive a clearer, more transparent payment experience—one that reflects the values Allegiance works hard to deliver.
Lessons from the Partnership: What Software Platforms Should Know
Allegiance Group’s success with Basys shows how the right payment partner can become a true operational ally. Here’s what other platforms can learn:
- Offload the burden: Your team doesn’t need to manage onboarding, PCI or payment support. That’s our job.
- Empathy matters: In a space dominated by opaque fees and poor service, transparency is a differentiator.
- Focus on workflows: The best payment experiences are built around your systems—not shoehorned in.
- Look for a partner, not a plug-in: A committed integration partner will grow with you and adapt as your users’ needs evolve.
Want to see how a better payment experience can reduce friction, increase retention and help your team do more with less?
Allegiance + Basys Case Study
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