You Spoke, We Listened: How Your Feedback Shapes iQ Pro+

Built with You in Mind

At Basys, every enhancement to iQ Pro+ starts the same way — by listening. We’re constantly talking with the business owners who use our platform every day, because no one understands what works and what could work better quite like you.

Your ideas, challenges and feedback guide our roadmap. Unlike the big processors who push out cookie-cutter updates, we evolve based on what matters most to the people who actually use our platform.

iQ Pro+ isn’t just built for you — it’s built with you.

Here’s how your voice has shaped the product this year — and why that matters.

Your Feedback Is the Foundation

At Basys, listening is built into everything we do. Each support ticket, survey, and success call helps us understand what business owners need most. Our Customer Experience and Product teams review feedback together to identify trends and prioritize updates that create real value.

We don’t guess what you need — we listen to what you tell us every day.

When you take the time to share your experience, you’re not just helping us improve your workflow. You’re helping us build tools that make payments easier, faster and more reliable for thousands of other businesses, too.

What We Built Because of You

The 2025 iQ Pro+ roadmap was shaped directly by your feedback. Here are just a few of the updates you helped bring to life:

• Recurring Billing: Launched after users asked for an easier way to manage repeat customer payments.
• Integrated Terminal Support: Our clients wanted seamless in-person and online processing — so we built direct integration for card-present payment solutions and terminals.
• Simplified Reporting: We streamlined dashboard navigation and filters to make reconciliation faster and more intuitive.
• Enhanced Notifications & Alerts: You asked for real-time updates on transactions and deposits, and we delivered.

We review feedback weekly across departments — ensuring your ideas never sit in a queue. Instead, they become part of the next iQ Pro+ release.

Behind the Scenes: How We Turn Feedback Into Features

Our process for turning feedback into action is simple — but powerful:

• Collect: CX logs recurring themes from tickets, calls, and surveys.
• Evaluate: Product identifies which updates will have the greatest impact for the most users.
• Develop: Engineering designs around your real workflows, not abstract use cases.
• Deliver: CX closes the loop — sharing updates, training resources and next steps.

While the big processors build for scale, we build for service. Your voice doesn’t disappear into a system — it drives the next version of iQ Pro+.

Listening That Drives Real Results

This collaborative approach has improved more than just features. It’s reshaped the entire user experience:

• Faster onboarding times thanks to streamlined setup guides and clearer steps informed by user feedback.
• Fewer support tickets on recurring pain points after targeted updates.
• A more intuitive dashboard experience that reflects how business owners actually work.

Your feedback doesn’t vanish into a void — it becomes progress you can see every time you log in.

Thank You for Helping Us Build Better

iQ Pro+ has become what it is today because of you — our business owners who take the time to share feedback, ideas and challenges. While other processors build around margins, we build around people. If there’s something you’d love to see next, tell us. Your feedback fuels what’s coming in 2026.