From Excellent Care to Complete Experience
Healthcare systems have spent years perfecting care delivery. From patient intake to discharge, Epic has helped unify data and improve communication across every point of care. But there’s one step of the journey that often feels disconnected: the moment after care ends.
The problem? A “Care-to-Cash Disconnect.”
When billing is confusing or time-consuming, even the best clinical experience can leave patients frustrated. It’s not a technology failure — it’s a workflow gap. And it can become the “last impression problem” that colors the entire patient experience.
The truth is simple: improving the payment experience is part of improving care.
The Modern Patient Expectation
Today’s patients expect the same convenience from their healthcare providers that they get from every other digital interaction in their lives. Online statements, clear balances and one-click payment options aren’t nice-to-have, they’re expected.
Recent surveys show that 93% of consumers say their billing experience impacts whether they’ll return to a provider, and more than half have left negative reviews because of billing frustrations. Nearly 78% say the billing process influences their choice of provider.
For healthcare systems, that means payment workflows aren’t just financial—they’re experiential. They directly impact satisfaction, retention and trust, much like Net Promoter Score (NPS) does in business.
Epic has already transformed how care teams manage patient information. Now it’s time to bring that same level of integration to how they manage payments.
Fixing the “Care-to-Cash Disconnect” Inside Epic
When payments are fragmented, patients feel the friction. Basys helps remove it.
Within Epic, patients can now view their balances, make payments and even set up recurring plans all within the environment they already know. No extra logins, no phone calls, no mailed statements.
For staff, payments post automatically, reducing manual reconciliation and freeing valuable time for patient-facing work. The result: fewer errors, faster collections and less administrative strain.
Because when billing feels seamless, patients feel seen.
Built for Healthcare, Powered by iQ Pro+
At Basys, we know that simplicity alone isn’t enough. In healthcare, every process must also be secure, compliant and dependable.
That’s why the Epic integration is powered by iQ Pro+, our enterprise-grade payments platform designed for complex environments like healthcare systems.
- Secure, PCI-compliant processing directly within Epic
- Real-time reconciliation for fewer errors and faster visibility
- Flexible payment options — card, ACH, or recurring plans to meet patient needs
- Guided onboarding and continuous US-based support for a truly light lift
- Trusted by over 2,000 healthcare providers nationwide, bringing proven payments expertise meeting the needs of your industry
We don’t replace your workflows — we enhance them, extending the patient experience you’ve already built.
Linking Satisfaction and Financial Performance
Better billing isn’t just good for patients — it’s good for business.
When payments are easy, patients pay faster and are more likely to return. Streamlined workflows also reduce staff burnout and turnover, while transparency builds the trust that drives loyalty and stronger collection rates.
At Basys, we’ve seen this connection firsthand. Our NPS of 75+ reflects a commitment to the same principle healthcare systems measure every day: that service quality and satisfaction are inseparable.
Elevate Every Step of the Patient Journey
Epic transformed how you deliver care. Basys makes it just as easy to complete the journey. Because when payments are simple, secure and connected, patients notice (and so does your bottom line).
Learn more about the Epic integration →
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