Know the Answers Before They Ask
Business clients expect more from their bank than ever before. They still need the basics, but what they really want is guidance. When they ask about payment processing, the answers you give can make the difference between strengthening a relationship and risking one.
This blog gives your institution the tools to do just that. Below, we walk through three of the most common questions business clients ask about payment processing—and how Basys helps your team deliver informed, confident, relationship-building answers every time.
1. “What am I actually paying to process a transaction?”
Translation: “Am I getting a good deal—or being overcharged?”
Many business owners feel confused or frustrated by their monthly processing statements. Pricing models vary, and it’s not always clear what they’re actually paying—or why.
That’s why Basys simplifies everything. When your bank refers a client to us, we start with a free statement review, breaking down their current provider’s pricing structure and identifying areas where they may be losing money—often due to junk fees or high markups.
We follow that with a clear, side-by-side proposal that shows what they’re paying now vs. what they could pay with Basys. Our sample statements are easy to understand and completely transparent—no hidden fees, no fine print.
How your bank benefits:
Offering clarity builds trust. When you can connect clients to a partner that’s honest and transparent about pricing, your bank becomes more than a vendor—you become a long-term advisor.
2. “How do I keep my customers’ data safe?”
Translation: “What’s my risk—and how do I avoid it?”
From data breaches to compliance fines, the fear of payment-related liability weighs heavily on small business owners. And rightfully so: one misstep in PCI compliance could result in thousands of dollars in fines—not to mention reputational damage.
Basys provides business clients with step-by-step PCI compliance support, plus the tools and education they need to stay protected. From tokenization and EMV to fraud prevention strategies and secure virtual terminals, we take the guesswork out of security.
We don’t just sell devices—we walk clients through setup, compliance, and best practices, so they feel confident, not overwhelmed.
How your bank benefits:
Secure clients are stable clients. When you partner with a payment provider that protects your business clients, you also protect your reputation and reduce downstream risk.
➡️ [Read Our Blog on PCI Compliance]
➡️ [Explore Security & Fraud Tools]
3. “What payment equipment do I really need?”
Translation: “I don’t want to waste money—or fall behind.”
Not every business needs a physical terminal—and not every terminal fits every workflow. One-size-fits-all solutions don’t work in the real world.
Basys helps business clients choose the right equipment—or go virtual if that’s the better fit. Our iQ Pro+ virtual terminal allows merchants to accept payments via email, phone, or browser—no hardware needed. For those who need physical terminals, we offer a wide variety of secure, high-tech options: countertop, mobile, and integrated.
Our specialists work with each merchant one-on-one to assess their setup and make the smartest choice for their business.
How your bank benefits:
When you provide flexible solutions that work for every business model, you become an indispensable partner, not just another provider.
➡️ [Explore iQ Pro+ Virtual Terminal]
➡️ [Compare Terminal Options]
Be the Resource Your Clients Rely On
Bank leaders know: long-term loyalty is built on service and trust. And in today’s landscape, that trust is tested every time a client asks a question your team doesn’t feel equipped to answer.
That’s where Basys comes in. We provide your institution with the tools, training and hands-on support to empower your frontline teams to answer confidently. Whether it’s demystifying fees, simplifying compliance or helping merchants choose the right payment setup, we’re here to make you look great—and help your clients thrive.
Let’s work together to deliver smarter answers, stronger relationships and real results.
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